I stumbled upon this video, I think it is hilarious math fail by Verizon Customer Service.
Click here to view the shortened version; if you want to see more click here.
This video can be used for your own enjoyment, or to show your students to help illustrate the importance of understanding basic math!
Enjoy!
Thank you for the post!
ReplyDeleteThis is indeed hilarious, and I've seen it a few times already! Unfortunately, I've had a similar experience when I was once with Verizon mobile. The customer service reps are of course friendly, but think they know everything there is to know about every subject, and this is a great example. I mean, something so simple blows into great offense towards that CSR for not stepping back and thinking twice about what they're saying. We teach students, think before you speak, and obviously this CSR had to claim his point (of miscalculation)!
It's beneficial to show the class and teach that lesson, but also remember that we're not always right! We are human and do make mistakes!!!
WOW! I have never seen/heard that video before. It just goes to show how much people actually understand what their saying. This goes beyond simple math. I think it ends up showing us that we should not just teach how to do math questions but actually understand what and why we do certain things to determine an answer.
ReplyDeleteI worked in technical support for a short while and through training, we were taught to simply go through the dialogue and questions presented to us on the computer program. This was usually okay as the problem would get solved, but many trainees did not really understand what was going on with the customer's device or why they needed to take certain steps to fix the issue. It ends up being mundane and you really don't need to think because the computer is using an algorithm to determine what is wrong with the device and you just need to read the information to the customer. I think this may have been what happened in this case, as unfortunate as it is. Yes the staff should have known the difference between dollars and cents but I think it just becomes one of those things where you don't realize you need to think outside of what the computer is telling you to say. Sad, but actually happens.